Why is resident satisfaction considered a critical performance indicator?

Resident satisfaction is considered a critical performance indicator because it has a strong correlation with both the quality of care provided in a facility and the overall reputation of that facility. When residents are satisfied, it typically reflects that their needs—medical, emotional, and social—are being adequately met. This satisfaction not only indicates the efficacy of the staff and services but also contributes to positive word-of-mouth referrals and an enhanced reputation within the community. Furthermore, high levels of resident satisfaction can lead to improved outcomes, increased resident retention, and better financial performance for the facility.

In essence, monitoring and striving for high resident satisfaction can serve as a pivotal strategy for improving care quality and establishing a positive image, which in turn attracts new residents and retains current ones.